Italian classes in Sydney
Italia 500: terms & conditions of enrolment
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Refund policy:
Please choose your course carefully: we do appreciate your trust and confidence in us, but, alas, Italia 500 cannot be held responsible for students' changes in personal circumstances or work commitments. Part of the reason why the group classes work so well is precisely because, when you enrol, you commit, both personally and financially, to a course, come rain or come shine. We do understand that at times it may simply be impossible for you to attend your class, in which case we cannot stress enough how useful the Practice CDs (which we provide you in Mp3 format on enrolment) are in catching up a missed class.
We can only refund you a course if you cancel up to two weeks prior to the course commencement date and a $80 administration fee will apply (in the case of group enrolments, the administration fee will apply to each student). The fee is quite high but it's so in order to cover the transaction fee costs (which apply to Square, credit card and Eftpos purchases and refunds), our time (the paperwork and bookkeeping involved), to allow for the fact that, by the time you cancel, we have already sent you you the link to our course notes and "Practice" CDs which we believe are quite valuable, and to discourage students from enrolling unless committed. Refunds are not available two weeks prior the commencement date of a course or if you withdraw once the course has commenced.
Only in exceptional circumstances (serious illness or particularly stressful life events) do we offer students the possibility of postponing their course to a future course within one year, subject to the availability of a course and provided that the course is not fully booked by students who have specifically enrolled in and paid for that particular course. Alas, being very busy with work unfortunately does not qualify as a particularly stressful life event!
We can only refund you a course if you cancel up to two weeks prior to the course commencement date and a $80 administration fee will apply (in the case of group enrolments, the administration fee will apply to each student). The fee is quite high but it's so in order to cover the transaction fee costs (which apply to Square, credit card and Eftpos purchases and refunds), our time (the paperwork and bookkeeping involved), to allow for the fact that, by the time you cancel, we have already sent you you the link to our course notes and "Practice" CDs which we believe are quite valuable, and to discourage students from enrolling unless committed. Refunds are not available two weeks prior the commencement date of a course or if you withdraw once the course has commenced.
Only in exceptional circumstances (serious illness or particularly stressful life events) do we offer students the possibility of postponing their course to a future course within one year, subject to the availability of a course and provided that the course is not fully booked by students who have specifically enrolled in and paid for that particular course. Alas, being very busy with work unfortunately does not qualify as a particularly stressful life event!
Course cancellation policy:
It is rare for a course to be cancelled. If we don't have enough students for a class we may postpone the course by a week or two, or we may "combine" classes if we are offering more than one class at that particular level, within the same week. If the revised starting date or revised days do not suit you would you please let us know when we notify you. If you agree to the revised dates or days but later change your mind, the refund conditions and administration fee conditions listed in our "Refund policy" will apply. If we do cancel a course, or if you find that the revised starting dates or days do not suit you, you will be promptly refunded in full.
Class size:
Our average class size is of 12 students per class but bear in mind that this is an average and your actual class size may vary slightly depending on the time of the year (the first half of the year is a lot busier than the second half), the day of the week (Monday, Tuesday and Wednesday evenings tend to be a lot more popular than Thursday evenings, Saturday mornings and daytime classes), and level (intermediate and advanced courses tend to be smaller). Rest assured that, thanks to our approach, you will be actively practising your Italian in class, at the very least, for 1.5 hours during a 2.5 hour class!
Determining your level:
If you have any doubts whatsoever regarding your level please contact us prior to enrolling. Once you enrol in a course, at a particular level, you cannot transfer to another level if you find that the level you've enrolled in is not suited to you. The reason being, by enrolling in a course not appropriate to your level, you may have taken a spot in the original course you enrolled in which we might well have been able to give to someone else. Also, we can't guarantee that a level better suited to you is actually running at that particular time of the year, or that such level is running on a day that suits you, or that there are actually spots available in that particular course. So, if in doubt please check with us beforehand.
Follow-on courses:
Once you've completed a particular course, alas, we cannot always guarantee, despite our best endeavours, that there will be the follow-on course within a short space of time, or that there will be a follow-on course on a day which suits you.
Change of teachers:
Students become very "attached" to their teacher but teachers' circumstances change thus we cannot always guarantee that a particular teacher will be teaching your course for the full eight weeks or that a particular teacher will be able to teach the follow-on course. Ultimately however, Italia 500 is a school and all the teachers share a common approach and a common vision. This ensures that there is minimal disruption if there is a change in teacher and we trust that you will find all the teachers equally endearing and supportive.
Italia 500 course & online material:
Please understand that all Italia 500 material and downloads are for personal, non-commercial use. We trust that you will respect the the time and effort we have put into our lessons and thus you will not distribute, transmit, sell, broadcast, rent, share, lend, modify, adapt, edit, and license our material, downloads and / or online lessons.
Site information:
Italia 500 reserves the right to change at any time, without notice, any information which appears on this site, including tuition fees and the offer of and value of early bird specials (which cannot be applied retroactively). Any change will not affect students who are currently enrolled in a course or who have enrolled in a course set to commence.
Privacy policy:
Students' personal details (name, contact number and email address) are treated with the utmost confidentiality. Under no circumstances will your personal details be divulged to third Parties or used for promotional purposes. When paying by credit card over the phone your credit card details are keyed directly into the terminal. We do not store credit card details on file. Online payments are processed securely by Square which does not share your financial details.
One very last point:
Don't put too much pressure on yourself, you are not competing at the Olympic Games! There will be times when things will seem to sink-in easily, others when they just don't seem to. There will be times when you can put more work into your Italian, others when you are so busy, you simply can't. It's normal. Be patient, and, above all, enjoy the experience of learning one of the most beautiful languages in the world!
If you have any suggestions we would love to hear them. Also, if you have experienced any problem with this site please let us know. Grazie e a presto!
If you have any suggestions we would love to hear them. Also, if you have experienced any problem with this site please let us know. Grazie e a presto!